
Office Hours
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Mutual Funds, Annuities
Efferem Sanchez
Office Hours
Address
Norwalk, CA 90650-4393
We are located on the third floor of the Saddleback Square building.
Would you like to create a personalized quote?
Would you like to create a personalized quote?
Office Info
Office Info
Office Hours
Address
Norwalk, CA 90650-4393
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Mutual Funds, Annuities
Office Info
Office Info
Office Hours
Address
Norwalk, CA 90650-4393
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Viewing team member 1 of 8

Dulce Macias
Office Manager
License #0H99773
Originally from Bassett, CA, I moved to Downey in 2005. I began my insurance career in 2003, I have over 20 years of combined progressive experience influencing company performance through insurance sales leadership. I currently hold Property & Casualty, Health & Life license. I pride myself on achieving our agency mission by providing our customers a detailed review and making recommendations to protect them against financial devastation. I am bilingual in both English and Spanish. I love spending time with my daughters and reading in my free time.
Viewing team member 2 of 8
Jessica Casillas
License #0K79464
I started my insurance career in 2019, and I currently hold my Property & Casualty, Life, and Health insurance licenses. I am originally from Los Angeles, and I have been in the customer service industry since 2019. I am here to help customers with their insurance questions and needs. In my free time my family and I enjoy spending time with friends and family and going to Disneyland.
Viewing team member 3 of 8
Lily Hernandez
Account Representative
License #0M80164
I started my insurance career in 2019. I and am currently licensed in Property, Casualty, Life, and Health. I was raised in Paramount, California, and graduated from Cal State Long Beach with a Bachelors in Consumer Affairs. I am bilingual in both English and Spanish. I pride myself on providing our customers with an outstanding customer experience. I provide customers with the information to make informed decisions how to properly protect themselves and their families from financial devastation. On my free time I love making new memories with my family, whether it’s going on a trip, enjoying the day at a theme park, or simply watching a movie at home.
Viewing team member 4 of 8
Hilda Kolta
Account Representative
License #0K70406
Hello, My name is Hilda.
I was Born and Raised in Mexico. I am bilingual in both English and Spanish. I started my insurance career back in 2015 and I’m currently licensed in Property & Casualty, Life and Health.
I have been in the customer service industry since 2004. In my free time I enjoy spending time with my 2 amazing children. My dedicated personality means I will make sure your needs are met properly. I look forward to working with you.
Viewing team member 5 of 8
Amanda Robles
Account Representative
License #0K06219
I was raised in Whittier, CA and started my insurance career in 2013. I am currently licensed in Property & Casualty and Life & Health. I am here to help customers with their insurance needs. On my free time I enjoy spending time with my family and friends. I also enjoy going to Disneyland and the movies.
Viewing team member 6 of 8
Destiny Hernandez
License #4249641
I started my insurance career in 2022, and I am currently carry my Property & Casualty license. I have been in the customer service industry since 2014. I was born and raised in Los Angeles County. In my spare time I enjoy going hiking, traveling, and concerts. I am bilingual in both English and Spanish. I am here to help customers with their insurance questions and needs. I am passionate about helping customers understand their risks, exposures, and make sure they are properly protected. I look forward to helping you with your insurance needs.
Viewing team member 7 of 8
Elisa Gomez-Santana
License #4248230
I was born in Guadalajara, Mexico and raised in Los Angeles, California. I started my insurance career in 2021. I am licensed in Auto, Fire, Health, Life and Business Insurance. I enjoy helping customers find the policies that suit their needs. I enjoy traveling, trying new foods, and my family's company.
Viewing team member 8 of 8
Ernesto Palacios
License #0I39580
I started my insurance career in 2009, and I currently maintain Property/Casualty, Life, and Health insurance licenses. I am also a Public Notary. I am originally from Whittier, CA, and I have been in the insurance industry since 2005. I take pride in educating our customers on their insurance needs. In my free time I enjoy live sporting events, traveling, and spending time with family and friends.